Service & Support Levels

Different types of service options to match the different demands from small buisness to enterprises.

Silver

Gold

Platinum

General

Max. number of users

20

50

unlimited

Web support ticket system

365/24/7

365/24/7 priority support

365/24/7 priority support

Support hotline

365/24/7 priority support

365/24/7 priority support

Free webinars

Separate booking

2 per year

4 per year

Training for customer helpdesk

At client's location

At client's location

Response Times

Priority 1

30 min

30 min

10 min

Priority 2

1 hour

1 hour

30 min

Priority 3

3 hour

3 hours

1 hour

Priority 4

24 hours

10 hrours

2 hours

Updates

Unlimited updates

Guided update support