Return Policy & Return Form

You may revoke your declaration to conclude a sales contract within a period of two weeks in textual form (e.g. by letter, email, facsimile) without stating a reason or by returning the goods. The term commences at the earliest upon receipt of these instruction. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The revocation shall be addressed to:


Weiss AG
Merkurstraße 45
67663 Kaiserslautern

Fax: 0631/414049-69


In the event of effective withdrawal any mutually received benefits are to be refunded and possible benefits derived (e.g. interest) to be returned. If you are unable to release the rendered service either in full or in part or only in deteriorated condition, you may be liable to pay compensation in this respect. This does not apply if such deterioration of the merchandise delivered can be attributed solely to its examination – as would have been possible at a retail location. Further, you may avoid the obligation for compensation by not using the merchandise as an owner and by refraining from any actions which could affect its value. Items transportable by parcel post are to be returned at our risk.

Return shipping expenses are to be paid by the buyer when the goods delivered are as stated and the price of the goods returned does not exceed 40 Euros. Otherwise, the return shall be free of charge.

Merchandise not suitable for parcel shipment will be picked up from your location. Requests for re-compensation for payments must be met within 30 days after sending the declaration of withdrawal or after returning the goods.

Special Information:
There is no right of withdrawal for software that has already been unsealed by the AG.

The right to cancel expires prematurely when Weiss AG begins the performance of service before expiry of the cancellation period with the express agreement of the service user or the service subscriber has himself initiated the same (e.g . by downloading).