User Rights Management
Service and Support
Support Ticket System
The most effective way to get the right answers is to submit your questions in our ticket system.
Your Email address by which we will get back to you.
Company / Organisation
The company or organization you work for.
Please provide your phone number or your Skype ID if you want us to contact you through these.
Please choose the product you encountered a problem with.
Operation System (OS)
Windows 8 or 8.1
Mac OS X
This helps us to narrow down problems associated with Operating Systems.
Please select the browser you are using for VAM2.
Windows Server 2012
Windows Server 2016
Windows Server 2018
Windows Server 2019
Select the server you are running VAM2 on.
Try to describe your problem with one or two words.
Try to describe your problem in detail, that will help us to identify the problem quickly.
1 - [Very urgent] Complete loss of critical business functions.
2 - [High] System still runs, but significantly affected usability.
3 - [Moderate] Minimal business impact, less important functions are affected.
4 - [low] Minor impact leads to (temporarily) impairments, but does not influence the workflow.
Simply select all the files you would like to attach.
Prove you are not a robot!
Check your Existing Request